1. ACCEPTANCE OF TERMS AND CONDITIONS
1.1. By using the Winds – Partner mobile application (the “Platform”), you, the customer (“you”, “your”, or the “Partner” in this document) unconditionally agree to the terms and conditions that we, M/s Winds E World, a partnership firm under the Indian Partnership Act, 1932, having its corporate office at 235, Suraj Centre, 2nd Floor, 27th Cross Rd, 7th Block, Jayanagar, Bengaluru, Karnataka 560082, India. (“Winds”, “we”, “us” or “our” in this document) have provided herein for the use of the Winds Platform owned and maintained by us. All interactions on the Winds Platform must comply with these Terms of Use. If you do not wish to agree to the outlined terms and conditions herein (the “Terms of Use” in this document), please refrain from using the Winds Platform.
1.2. For the purpose of these Terms of Use, wherever the context so requires, “you” or “Partner” shall mean any natural or legal person who has agreed to become a vendor/ seller on the Platform by providing Registration Data while registering on the Platform as Registered Partner using any computer systems or mobile devices. We allow the Partner to surf the Platform without registration.
1.3. Please read these Terms of Use carefully, by browsing, accessing or using the Platform or by using any facilities or services made available through or on it, you are agreeing to the Terms of Use that appear below (all of which are called “Agreement”). This Agreement is made between you and us. Use of the Platform and any sales made thereto are each subject to the Terms of Use set out in this Agreement.
1.4. We at all times reserve the right to amend these Terms of Use. All amendments and changes to these Terms of Use will be available online. Such changes may include, among other things, addition of certain fees or charges. We suggest you, therefore, that you re-read this important notice containing out Terms of Use and Privacy Policy from time to time so that you remain informed as to any such changes. If we make changes to our Terms of Use and Privacy Policy and you continue to use our Platform, you are deemed to have implicitly agreed to the amended Terms of Use and Privacy Policy. Unless specified otherwise, any such deletions or modification shall be effective immediately upon Winds posting thereof. Continued use of any of the services provided via the Platform including information services, content and transaction capabilities on the Platform, including the ability to make sales, you’re your store, list your products/ services, list the offers on your products or services, receive payments from your customers through the Platform (such customers being “Patron”) (all of which are called “Services” in this document) will be deemed to constitute acceptance of the new terms and conditions. We may immediately terminate these Terms of Use or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
1.5. Unless otherwise notified by you to Winds, by using the Platform, you agree that Winds may provide you with any communication associated with the Services including payment notifications through telephonic calls, SMS, WhatsApp, E-Mail and other such similar communication services.
2. GENERAL
2.1. Partner Accounts. In order to use most aspects of the Services, you must register for and maintain an active personal account (“Account”). You must be at least 18 years of age to obtain an Account or to use the Platform without creation of the Account as well. Account registration requires you to submit to Winds certain personal information, such as your name, address, mobile phone number, as well as at least one valid payment method (either credit card/ debit card or any other acceptable payment partner) at the time of making payment. Being a vendor on the Platform, you will also be required to provide a valid PAN Number, Aadhar Card Number, GSTIN, validated bank account and other relevant documents that may be necessary to complete the ‘know your customer’ procedure of Winds. You agree to maintain in bona fide accurate, complete and up-to-date information in your Account. Your failure to maintain accurate, complete and up-to-date Account information, including having an invalid or expired payment method and/or invalid PAN, Aadhar, or other such details on file, may result in your inability to access and use the Services or Wind’s termination of these Terms of Use with you. You are responsible for all and any activities that occur under your Account and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Winds in writing, you may only possess one Account. You shall not use the Winds Platform for any illegal or fraudulent purposes barred by law or in general including creation of multiple accounts. Any such illegal or fraudulent use may render you liable under civil and/or criminal action along with quasi-judicial enquiry, if any, including but not limited to equitable remedies, injunctions, etc. and all other remedies available at the recourse of Winds Platform. Winds also reserves the right to disable your use or cancel your Account for any illegitimate and/ or fraudulent usage or purchases.
2.2. Territory. The Platform and the Services and any sales are directed solely to those who access the Platform from the Republic of India. Winds makes no representation that Services are available or otherwise suitable for use outside the Republic of India. If you choose to access the Platform (or use the Services or make a sale) from a location outside the Republic of India, you do so on your own initiative and are responsible for the consequences thereof.
2.3. Platform. Winds provides an interactive online service owned and operated by Winds through its Platform, consisting of information services, content and transaction capabilities provided by various online and offline vendors with whom it has business relationships. The Patrons on the Winds Platform can access such information and interact with such vendors and make payment for any goods/ services availed from them.
2.4. Right to Transfer. The right to use the Platform is personal to the Partner and is not transferable to any other person or entity. The Partner shall be responsible for protecting the confidentiality of Partner’s passwords, if any. The Partner understands and acknowledges that, although the Internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of Winds, and Winds shall not be held responsible for any data lost or misused by a third party while transmitting information on the Internet in any manner whatsoever.
2.5. Not on Uninterrupted Basis. While it is Wind’s objective to make the Platform accessible at all times, the Platform may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of Winds, access to the Platform may be interrupted, suspended or terminated from time to time. Winds reserves the right, in its sole discretion, to terminate the access to any or all Winds services or any portion thereof, at any time, without notice. Winds shall also have the right at any time to change or discontinue any aspect or feature of the Platform, including but not limited to, content, graphics, offers, settings, hours of availability, and equipment needed for access or use. Further, Winds may discontinue disseminating any portion of information or category of information, may change or eliminate any transmission method, and may change transmission speeds or other signal characteristics.
3. PARTNER CONDUCT
3.1. Restrictions. The Partner undertakes without limitation, not to use or permit anyone else to use the Services or the Platform:
a) To upload, send or receive any information for which you have not obtained all necessary licenses and/or approvals (from us or third parties); or which constitutes or encourages conduct that would be considered a criminal offence, gives rise to a civil liability or otherwise be contrary to the law of or infringes the rights of any third party in any country in the world;
b) To upload, send, or receive any material which is technically harmful (including computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data, malicious software, harmful data, or anything else which may interrupt, interfere with, corrupt or otherwise cause loss, damage, destruction or limitation to the functionality of any software or computer equipment);
c) To intercept or attempt to intercept any communications transmitted by way of telecommunication system for a purpose other than for which we have designed them or intended them to be used; or for any fraudulent purposes; or in any way which is calculated to incite hatred against any ethnic, religious or any other minority or is otherwise calculated to adversely affect any individual, group or entity;
d) To upload, send or receive any material which is not civil or tasteful;
e) To upload, send or receive any material, including Partner Content, which is unlawful, harmful, tortious, threatening, abusive, harassing, hateful, racist, homophobic, infringing, pornographic, violent, misleading, grossly offensive, of an indecent, obscene or menacing character, blasphemous or defamatory or of a libelous nature of any person or entity, in contempt of Court or in breach of confidence, or which infringes the rights of another person or entity, including copyrights, trademarks, trade secrets, patents, rights of personality, publicity or privacy or any other third party rights; or
f) To cause annoyance, inconvenience or needless anxiety.
3.2. Forbidden Uses. The following uses of the Platform are expressly prohibited and you undertake not to do (or to permit anyone else to do) any of the following:
a) Resell the Services or the Platform;
b) Furnish false data including false names, addresses and contact details and fraudulent use or credit/ debit card numbers or net banking or any other mode of payment;
c) Attempt to circumvent our security or network including but not limited to accessing data not intended for you, logging into a server or Account you are not expressly authorized in writing to access, or probe the security of other networks (such as running a port scan);
d) Access the Services or Platform in such a way as to, or commit any act that would or does, impose an unreasonable or disproportionately large burden on our infrastructure or that otherwise interrupts or interferes with its functionality, efficiency or operation;
e) Execute any form of network monitoring which will intercept data not intended for you;
f) Offer for sale any goods or services which are in contravention with the laws of India or the public policy of India;
g) Entering into fraudulent interactions or transactions with a Patron on the Platform;
h) Use the Services or Platform in breach of this Agreement;
i) Use in an unauthorized manner, or forge or mail header information;
j) Engage in any unlawful or criminal activity in connection with the use of the Services and/or Platform;
k) Copy or use any Partner Content for any commercial purposes;
l) Engage in any frivolous act that hampers the goodwill and brand reputation of Winds or its Platform in any manner whatsoever.
3.3. Any conduct by a Partner that in Winds’ exclusive discretion is in breach of the Terms of Use or which restricts or inhibits other vendors or Patrons from using or enjoying the Platform is strictly prohibited. The Partner shall not use the Platform to advertise or perform any religious, political or non-commercial solicitation, including but not limited to, the solicitation of users of the Platform to become users of other online or offline services directly or indirectly competitive or potentially competitive with Winds.
3.4. Winds reserves the right to prevent you from using the Platform and to prevent you from making any sale through the Platform, if your conduct is found to be in question or in contravention of the terms of the Agreement.
4. TRADE OF PRODUCTS AND/OR SERVICE
4.1. Winds takes no responsibility for the fulfilment of payment by the Patrons to you. Further, Winds shall at no time be liable for/ on behalf of you to the Patrons for the quality, safety, usability or any other aspect of the products or services availed by such Patron through your store on the Platform.
4.2. It is hereby clarified that Winds, at all times, disclaims any warranty or liability in relation to the services/ products which have been purchased/ sold through the Platform, for instance the quality, merchantability, imperishable in nature, fit for human consumption, etc.
4.3. You understand that the Platform is a service provided by Winds in the form an electronic marketplace and an intermediary. All listings on the Platform are done by the Partners and Winds shall not be liable for any such listing. Winds does not in any manner actively monitor the content on the Platform. All Partners agree that their use of the Platform is subject to their own risk.
4.4. You, as a Partner shall be responsible for the content uploaded by you on the Platform and you hereby undertake to ensure that all such content is in compliance with this Agreement and does not breach any intellectual property rights or proprietary rights of any third party.
4.5. You, as a Partner further warrant to us that all content uploaded by you is true and correct and that any brand names, trade marks, service marks and alike used by you on the platform are owned or duly licensed by you.
4.6. Regardless of which Services are accessed by you, Winds shall not be responsible for any transaction that you make with the Patrons, or attempt to make, using the online-payment capability of the Platform.
4.7. You undertake to keep the stock of goods/ serve ready for delivery/ sale to meet the demand placed by the Patron. You undertake and assure that the products shall not be sold to the Patrons above the maximum retail price.
5. PARTNER COVENANTS
You hereby covenant to Winds that:
5.1. You possess all the requisite legal rights over the goods on sale at your store and made available through the Platform. You are legally entitled to transfer the goods to the Patron in lieu of the consideration.
5.2. You undertake to sell the goods to the Patron, strictly in accordance with the specification received from the Patron and it is your sole responsibility to ensure the sale of correct item and within the specified time.
5.3. You agree to maintain proper stock/ inventory of the items at your store;
5.4. You shall not do any act or deal in any goods/ services which are prohibited by law or violate any intellectual property rights or proprietary rights of any third party;
5.5. You declare that you have all the rights, authorizations, and permissions from the requisite authorities to do business of selling, supplying and marketing the products as showcased on the Platform by you. You ensure that during the performance of such business, you shall not violate any law;
5.6. You shall be solely responsible for the quality, quantity, merchantability, guarantee, warranties in respect of the goods offered for sale on the Platform;
5.7. You shall promptly inform Winds, if any complaint or request for refund/ replacement is received from such Patron;
5.8. You shall be solely responsible for any dispute that may arise between you and a Patron relating to the goods/ services sold by you. No claim of whatsoever nature shall be raised in this respect to Winds;
5.9. You shall be responsible for compliance of all applicable laws and regulations including without limitation, taxation laws, metrology laws, labour laws, drugs and cosmetics Act and other applicable laws.
5.10. You shall provide accurate and correct information regarding your store on the Platform and shall not attempt to deceive, fraud or misrepresent anything to a Patron;
5.11. You shall not act on behalf of Winds and shall not portray that you are an employee of Winds.
6. PAYMENTS AND SECURITY
6.1. The Partner agrees and understands that all payments from the Patrons must be received through Platform using the payment gateway service provider (“Payment Processor”) made available on the Platform by Winds.
6.2. The Partner shall not share his/ her personal sensitive information like credit/ debit card number, CVV, OTP, card expiry date, user IDs, passwords, etc with any person including the agents, employees or representatives of Winds nor shall the Partner share any such information of a Patron that he may have access to. The Partner shall immediately notify Winds if such details are demanded by any of its agents, employees or representatives. Winds shall not be liable for any loss that the Partner incurs for sharing the aforesaid details.
6.3. Winds or its affiliates or any of its representatives will never ask for sensitive information like user ID, PIN, Internet banking passwords, CVV Number, OTP etc through phone/ SMS/ email/ or any other method of communication. We request you to not share or respond/ provide any such details to anyone.
6.4. From time to time, there will be circumstances where Winds does not receive valid, complete and/or otherwise sufficient data relating to transactions made through the Platform. All such payments shall be handled by the Payment Processor rather than Winds. Under no circumstances shall Winds be responsible for Payment Processor’s errors, omissions, negligence, reckless or intentional acts, privacy or publicity rights, violations and/or security breaches, including with respect to any notification obligations related thereto.
6.5. It is hereby clarified that for availing any benefits on the Platform, all transactions must be undertaken through the “Pay Now” feature provided on the Platform through the Payment Processors service. Any transaction occurring in cash or kind or through any means outside of the Platform, except as covered herein, shall not be deemed eligible for any benefits on the Platform.
7. SERVICE FEE
7.1. Winds has categorized different types of businesses based upon their operations. In accordance with this categorization, Winds charges the Partners certain percentage of their transactions as a “service charge”. This service charge is a convenience fee toward Winds for providing the Platform and shall be deemed as such.
7.2. You agree to pay such service charge to Winds for all transactions made through the Payment Processor on the Platform. The liability to comply with the provisions of applicable laws including taxation laws, shall be solely vested with you.
7.3. All transactions made through the Platform shall be cleared and deposited in your validated bank account within 1-2 banking days after automatic deduction of the service charge. In case of any discrepancy, you may contact the Winds customer service.
7.4. Winds shall not be responsible for any complications, interruption of business, stoppage of payment or cancellation of payments owing to the actions or inactions of the Patron, you or the Payment Processor. It is hereby understood that Winds does not actively participate in the payment processing operation and the same is done through the Payment Processor which has its own terms of use and you shall be required to abide by the same.
8. REWARD POINTS
8.1. Winds offers reward points in the form of “WSP” or “Winds Service Points” to Partners for making certain sales on the Platform. You may earn WSPs in a variety of ways as specified by Winds, such as transacting for all sales with Patrons through the Platform and other ways as indicated by Winds from time to time. Winds reserves the right to change, add, or remove any award types and the method by which the Partners can earn and utilize WSP, for any reason and without notice to you, in its sole discretion and at any time.
8.2. Offline Partners. For any sales made by you to the Patrons, you will be eligible to receive the applicable WSP only if you receive the payments for such sales through the Platform using the Payment Processors service.
8.3. Online Partners. For any sales made by you to the Patrons, you will be eligible to receive the applicable WSP only if, at the time of purchase, the Patrons had accessed the your portal/ mobile application through the links provided on the Platform.
8.4. Certain transactions may not be eligible to receive WSPs. At Winds sole discretion, entire transactions may be determined to be ineligible for WSP or the award of only partial WSPs.
8.5. WSPs may not be awarded or used until a certain time period has expired (for example, for fulfilling your return policy criteria). If a Patron makes a return, you undertake that you shall inform Winds in writing or if the transaction is invalidated, disputed or does not settle for any reason, and upon happening of such events, Winds may decrement some or all pending WSP from your Account, as determined and at the sole discretion of Winds. If you take a return for cash, store credit or credit to a different credit/ debit card of the Patron, we shall still have the discretion to decrement the WSP from your Account.
8.6. Once you have at least 5,000 WSP, the WSP shall automatically convert into a lucky draw coupon and make you eligible to participate in the Lucky Draw Events held by Winds. Please refer to the Terms and Conditions of the Lucky Draw for more details. It is hereby understood and agreed by you that the WSP may only be used/ redeemed for a lucky draw participation coupon. At no time shall Winds be liable or you be entitled to, redeem the WSP for cash/ credit/ or any other such monetary reward other than as specified herein above.
9. REFUNDS
9.1. In the rare circumstances where the payment has been made by the Patron through the Platform and not received by the Partner, shall be dealt with in accordance with the applicable law. The Partner shall notify Winds immediately upon occurrence of such event. In case of any applicable refund, the Partner shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the service, as per the applicable laws.
9.2. It is clarified that in case of any default in the banking channel of the Patron or the Partner or the Payment Processor, Winds shall be not held liable or responsible in any manner whatsoever for any losses, claims, liabilities, damages, etc. to anyone.
9.3. In no event shall Winds be obligated to refund any amount on your behalf. The policy of refund shall entirely depend and governed by your internal refund policy. In case of refund, the WSP issued by Winds with respect to the refunded transaction, shall be withdrawn by Winds, at its sole discretion. Further you shall not be entitled to refund of any service charge paid by you on the refunded transaction.
9.4. In case where the applicable WSP has been utilized toward a Lucky Draw, and a refund of the transaction where such WSP were earned occurs, then Winds shall be entitled to, in its sole discretion, to adjust such WSP against any future transaction of the Partner.
10. INTELLECTUAL PROPERTY RIGHTS
10.1. Winds grants you a limited, personal, non-transferable, non-exclusive, revocable license to access and use the Platform pursuant to this Agreement and to any additional terms and policies set forth by Winds. All Intellectual Property Rights (including all copyright, patents, trade marks, service marks, trade names, designs – including the “look and feel” and other visual or non-literal elements, whether registered or unregistered) in the Platform and Service, (subject to the title and ownership rights as mentioned below) information content on the Platform or accessed as part of the Service, any database operated by us and all design, text, graphics, software, photos, videos, music, sound and their selection and arrangement, and all software compilations, underlying source code and software (including applets and scripts) shall remain our property (or that of our licensors). You shall not, and shall not attempt to, obtain any title to any such intellectual property. All rights reserves.
10.2. None of the material listed in this clause may be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. You may, however, retrieve and display the content of the Platform on a mobile device for your own personal, non-commercial use. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Platform without our permission.
10.3. “WINDS”, the Winds Logos and any variations thereof found on the Platform are trademarks owned by Winds and all use of these marks inures to the benefit of Winds only. All rights (including goodwill and where relevant, trade marks) in the Winds name are owned by us (or our licensors). Other product and company names mentioned on the Platform are trademarks or registered trade marks of their respective owners.
10.4. The title, Ownership Rights and Intellectual Property Rights in and to the content accessed using the Service is the property of the applicable content owner or Partner and may be protected by applicable copyright or other law. The Agreement gives you no right to such content.
10.5. Subject to the Clause below, any material you transmit or post or submit to the Platform (or otherwise to us) shall be considered (and we may treat it as) non-confidential and non-proprietary, subject to our obligations under the data protection legislations or such legislation that provides for protection of electronic data under Indian laws. If for some reason, any part of that statement does not work as a matter of law, then for anything which you supply to use from whatever source, you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, public and distribute world-wide any such material.
10.6. All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Service or the Platform; (in each foregoing case, these are called "Ideas") shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all intellectual property rights in Ideas, to us. You understand and acknowledge that we have both internal resources and other external resources that may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas.
11. DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY
11.1. The Partner expressly agrees that use of the Platform is at the Partner’s sole risk. Neither Winds, its affiliates, business associates nor any of their respective employees, agents, and Partners warrant that use of the Platform will be uninterrupted or error-free; nor do they make any warranty as to (i) the results that may be obtained from use of this Platform, or (ii) the accuracy, reliability or content of any information, service or merchandise provided through the Platform; or (iii) reliability of the Payment Processors services.
11.2. The Platform is made accessible on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this Agreement.
11.3. We do not give any warranty that the Services or the Platform are free from viruses or anything else which may have a harmful effect on any technology.
11.4. We reserve the right to change, modify substitute, suspend or remove without notice any information or service from the Platform forming part of the Service from time to time. Your access to the Platform and/ or the Services may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. We assume no responsibility for functionality, which is dependent on your browser or other third party software to operate.
11.5. We reserve the right to block access to and/ or to edit or remove any material, which in our reasonable opinion may give rise to a breach of this Agreement.
11.6. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. The Partner specifically acknowledges that Winds is not liable for the defamatory, offensive or illegal conduct of other users or third parties and that the risk of injury from the foregoing rests entirely with the Partner.
11.7. Winds shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our associated banking partners from time to time.
11.8. Winds will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Patron.
11.9. Unless explicitly committed by Winds, as part of any Service:
a) Winds assumes no liability for the standard of service as provided by you to a Patron;
b) Winds provides no guarantee with regard to their quality or fitness as represented by you to a Patron;
c) Winds doesn’t guarantee the availability of any services as listed by you to a Patron;
d) Winds doesn’t guarantee or undertake any liability on behalf of a Patron to you.
11.10. To the fullest extent permissible under applicable law, we limit our liability. in particular, we shall not be liable for any damages that we cause unintentionally and we shall not be liable to you for any actual, incidental, indirect or consequential loss or damage howsoever caused, provided that nothing in this Agreement will be interpreted so as to limit or exclude any liability which may not be excluded or limited by law. For example, we shall not be liable to you for any of the following types of damages, whether in contract, tort (including negligence and strict liability) or otherwise (whether such loss or damage was foreseeable, known or otherwise): (i) loss of revenue; (ii) loss of actual or anticipated profits; (iii) loss of the use of money; (iv) loss of anticipated savings; or (v) loss or corruption of, or damage to, data, devices, systems, or programs. If you are dissatisfied with any portion of the Platform or Services, or with any clause of these terms, as your sole and exclusive remedy you may discontinue using the Platform. Although we will not be liable for your losses caused by any unauthorized use of your Account, you may be liable to others as well as to us if your Account is used in violation of the terms and conditions of this Agreement. In no event will Wind’s total liability arising out of or in connection with these terms or from the use of or inability to use the Platform exceed the amount of service charges received by us through your transactions in the 1 (one) months preceding the event of liability. The exclusions and limitations of damages set forth above are fundamental elements of the basis of the relationship between Winds and you.
12. TERMINATION
12.1. Winds may terminate this Agreement at any time. Without limiting the foregoing, Winds shall have the right to immediately terminate any passwords or accounts of a Partner in the event of any conduct by the Partner which Winds, in its sole discretion, considers being unacceptable, or in the event of any breach by Partner of this Agreement.
12.2. One Partner can have only one Account with a unique e-mail ID and unique phone number. If Winds has any suspicion or knowledge that any of its Partners have created multiple Accounts with different e-mail addresses or phone numbers (including but not limited to account creation by using false names or providing misleading data for creating those Accounts or using disposable email addresses or disposable phone numbers) to generate additional WSP or misuse or take undue advantage of the benefits being provided on the Winds Platform, then Winds may while reserving its rights to initiate civil and/ or criminal proceedings against such Partner may also at its sole discretion terminate, suspend, block, restrict, cancel the Account of such Partner and/ or disqualify that Partner and any related Partners from availing the services ordered or undue benefits availed through these Accounts.
12.3. All such provisions wherein the context so requires, including Clauses on Intellectual Property Rights, Disclaimer of Warranty, Limitation of Liability, Indemnification and Termination above will survive termination of this Agreement.
12.4. Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.
13. THIRD PARTY CONTENT
13.1. Winds, similar to an Internet Service Provider, is a distributor (and not a publisher) of content supplied by Patrons and Partners. Accordingly, Winds does not have editorial control over such content. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including Patrons, or any other Partners are those of the respective author(s) or distributors and not of Winds.
13.2. Neither Winds nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose (refer to the Clause for ‘Disclaimer of Warranty, Limitation of Liability’ above for the complete provisions governing limitation of liabilities and disclaimers of warranty).
13.3. Under no circumstances will Winds be liable for any loss or damage caused by Partner’s reliance on information obtained through the Platform. It is the responsibility of Partner to evaluate the accuracy, completeness or usefulness of any information, opinion, advice, etc. or other content available through the Platform.
13.4. Unless you have executed a written agreement with Winds expressly permitting you to do so, you may not provide a hyperlink to the Platform from any website. Winds reserves the right to revoke its consent to any link at any time in its sole discretion.
13.5. Winds may place advertisements in different locations on the Platform and at different points during use of the Platform. These locations and points may change from time to time at the sole discretion of Winds.
13.6. You are free to select or click on advertised goods and services or not as you seem fit. Winds is not responsible for the merchantability, quality or other aspects of the advertised goods and services and does not in any manner endorse such advertised goods and services.
14. FORCE MAJEURE
14.1. Without prejudice to any other provision herein, Winds shall not be liable for any loss, damage or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond Wind’s control, including, without limitation, acts of the Partner, embargo or other Governmental act, regulation or request affecting the conduct of Wind’s business, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labor difficulties, lightning, flood, windstorm or other acts of God.
15. OUR PRIVACY POLICY
15.1. By creating an Account and participating in the Platform, you agree that Winds may access information about you and the actions you take, such as videos you watch, surveys to which you respond, items you buy, and other relevant information. In addition, as applicable, you agree that Winds may access your device’s camera, location tags and other information and that Winds, its agents, employees or representatives, may review submissions made by you and your device. Winds Platform is operated in and is intended for use for people within the territory of Republic of India only. If you create an Account and are a Partner on the Platform, your information will be stored and processed in India, and you specifically consent to Wind’s storage and processing of the personal data you submit. You may access your information and confirm its correctness and use the Platform in accordance with the Privacy Policy of the Platform.
16. ASSIGNMENT
16.1. We reserve the right to assign or transfer our rights and obligations under this Agreement. These terms are personal to you and as a result, you may not, without the written consent of Winds, assign or transfer any of your rights and obligations under this Agreement. There shall be no third-party beneficiaries to this Agreement.
17. INDEMNIFICATION
17.1. You agree to defend, indemnify and hold harmless Winds, its affiliates, officers, directors, employees and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Platform and/or Services; (ii) your violation of any term of this Agreement; (iii) your violation of any third-party right, including without limitation any intellectual property rights, property, privacy or confidentiality right; (iv) any delivery/ sale of defective/ non-conforming/ inferior quality goods to a Patron; (v) any non-compliance or contravention of laws applicable to your store/ establishment or your ability to provide your goods/ services for sale on the Platform; or (vi) any claim that your Partner Content caused damage to a third party. This defence and indemnification obligation will survive this Agreement and your use of the Platform.
17.2. Winds makes no warranty concerning, is not responsible for and does not endorse any goods or services provided by you, and you agree that any recourse for dissatisfaction or problems with those goods or services by a Patron will be sought from you by the Patron and not from Winds.
18. GOVERNING LAW AND DISPUTES
18.1. By using the Platform and Services you exclusive agree that, without regard to the principles of conflict of laws, the laws of India shall govern these Terms, your use of the Platform and Services and any dispute of any sort that may arise between you and Winds.
18.2. If a dispute arises between you and Winds, our goal is to provide you a neutral and cost effective means of resolving the dispute quickly. To that end, you agree to first contact Winds customer support via the contact information made available on the Platform and seek resolution. If that does not resolve the issue, then you and Winds agree that any dispute or claim relating to your use of the Platform or Services through the Platform, will be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be conducted by a sole arbitrator appointed with mutual consent of the you and Winds. The language of arbitration shall be English. The venue of arbitration shall be Lucknow, Uttar Pradesh. The arbitral award rendered under such arbitration shall be final and binding upon Winds and you.
19. TAKE DOWN POLICY
19.1. We do not and cannot verify if the Partners have the right or ability to sell or distribute their listed products or services or if the Partners listed on the Platform have provided accurate/ correct information regarding their location, name, category of goods or any other such information. Therefore, you shall be liable in case of any infringement action brought by any third party against us due to any content uploaded by you on the Platform. We are committed to removing any infringing or unlicensed product or service once an authorized representative of the rights owner properly reports them to us. We sincerely want to ensure that item listings do not infringe upon the copyright, trademark or other intellectual property rights of third parties. Any person or company who holds intellectual property rights (such as a copyright, trademark or patent) that may be infringed upon by listings on Winds is encouraged to report the same to our Legal Team. In case you have infringed upon a third party’s intellectual property rights or other proprietary rights, we reserve the right to block your access to your Account and remove any and all content uploaded by you on the Platform.
20. SEVERABILITY & WAIVER
20.1. In the event that any term of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, the remainder of these terms shall remain valid and enforceable. We can replace any term which is not valid and enforceable with a term of similar meaning which is valid and enforceable.
20.2. Any failure by us to enforce any of the terms of this Agreement shall not affect our right to require performance at any subsequent time, nor shall the waiver by us of any breach by you of any provisions of these terms be taken to be a waiver of the provision or provisions itself.
21. ENTIRE AGREEMENT
21.1. This Terms of Use, along with the Privacy Policy, Lucky Draw Terms and Conditions and other guidelines, notices or rules that are separately posted for particular service on the Platform, contains the entire Agreement between you and Winds regarding your use of the Platform.
22. RELATIONSHIP OF PARTIES
22.1. Nothing in this Agreement shall be construed as creating a relationship of partnership, joint venture, agency or employment between you and Winds. The Agreement is on principal to principal basis. Winds shall not responsible for any acts/ representation or commission/ omission done by you and neither Party shall have any power or authority to represent, bind or assume any obligation on behalf of the other.
23. GRIEVANCE REDRESSAL OFFICER
23.1. In the event of any violation by any user of the Platform with respect to the content being obscene, menacing, grossly offensive, infringing intellectual property, or otherwise gross violation of these Terms of Use or contravention of the laws, you may provide your concerns in writing to us at:
Name: Aris Naeim
Email: grievance@winds.co.in
23.2. Additionally, you may also contact us via the address given below. When something gets reported to Winds, we review it and remove anything that goes against the Agreement. We don’t include any information about the person who filed the report when we contact the reported persons. However, please note that reporting something to us does not guarantee that it will be removed as we be legally bound to retain certain things.
24. CONTACT US
24.1. If you have any questions or comments, or would like to discuss your Account with our Customer Support staff, please contact us at the details below:
Name – M/s Winds E World
Address - 235, Suraj Centre, 2nd Floor, 27th Cross Rd, 7th Block, Jayanagar, Bengaluru, Karnataka 560082, India
Toll Free Number – 1800 103 1032
Email – support@winds.co.in
